How to raise a concern about our service
Fullbrook Law is committed to providing a high standard of service. If you are unhappy with the service you have received, we want to know about it and put it right. Please follow the procedure below.
In the first instance, please raise your complaint with Zak Taylor by email at zak@fullbrooklaw.co.uk or by phone on 07722 576519.
Please set out the nature of your complaint and the outcome you are seeking. We will acknowledge your complaint within 5 working days and aim to provide a full response within 28 days.
If your complaint is not resolved to your satisfaction within 8 weeks, or if you are dissatisfied with our response, you may refer your complaint to the Legal Ombudsman. The Legal Ombudsman investigates complaints about the service provided by legal professionals.
You must refer your complaint to the Legal Ombudsman within 6 months of receiving our final response and no more than 1 year from the date of the act or omission being complained about (or the date you should reasonably have known there was cause for complaint).
If you believe that Zak Taylor has breached the SRA's rules of professional conduct, you may report the matter directly to the Solicitors Regulation Authority. The SRA is not able to deal with complaints about poor service (which should be directed to the Legal Ombudsman) but can investigate allegations of professional misconduct.